Warranty
Astronomy Alive include a Australian Warranty on every product we supply.
The Warranty covers the product for manufacturing faults or defects for a period of 12 months. Where a longer Warranty period is nominated for a product (such as Saxon & Skywatcher who have a 5 Year Warranty) this longer Warranty applies. The Warranty applies from the original purchase date and applies to the original purchaser. It is the choice of the warranty holder (the manufacturer or their Australian agent) to rectify, repair or replace the product under their standard warranty claim process.
Please note warranty does not cover for: transport damage, transport costs back to the warranty supplier from the purchaser, misuse, neglect, extreme temperature or humidity, normal wear and tear, incorrect use, and adjustment of factory settings. If you wish to process a warranty claim please firstly contact Astronomy Alive, and we will advise the details of the appropriate contact personnel to assist you with this item.
Caution: Be aware that some suppliers may claim to handle the warranty “personally”, this means they have likely “Third World” sourced the product (Grey or Parallel imported) and the Manufacturer’s Warranty is usually VOID !!
Our Sensational Customers
We have thousands of delighted customers Australia wide, plus also in New Zealand. We also have many customers in the UK, Europe, Asia, the USA and some fabulous examples such as a world famous 5 Star hotel in the Maldive Islands, plus major local and global observatories, Government Departments, Universities and some of the most active and capable astronomy enthusiasts in the world. Those customers that require confidentiality are ensured their details are secure with us, as we have many customers that we could add to this list – however as we hold their details in house – do not announce who these customers are. These span private individuals and also professional & Government bodies.
Customer Service
We constantly receive the plaudits of our customers for our unparalleled capability to lead them through the minefield of optics selection. We are more than merely proud to offer this superior capability, it drives our leadership of the industry. We treat our customers with the respect and courtesy they deserve. Customers are provided with superior technical selections, products and end up purchasing systems of exceptional capability at prices below our competitors.
Global Linkages
This capability is continuously enhanced via the outstanding support of over 35 specialist suppliers globally. Supplying a range of exceptional quality astronomy products, many of which are exclusively available from Astronomy Alive.
We have outstanding relationships with many of the world’s leaders in telescope engineering, manufacturing, design & technology. Plus exclusive distributorship arrangements with the best telescope manufacturers in the world – Officina Stellare of Italy, ASA Astro Systeme Austria of Austria, and APM Telescopes of Germany – whose products are simply incomparable.
Plus exceptional telescopes from United Optics – mainland Asia’s best optical designers, engineers and manufacturers. Also Custom Hand Crafted polished aluminium refracting telescopes which are staggeringly beautiful from Moonraker Telescopes in London, UK.
We also travel the world seeking the best solutions for astronomy products and visiting our suppliers to enhance our capability to support you with the absolute best that is available globally.
Returns Policy
We provide a Specialist Custom Selection to your personal & specific requirements, and do not accept returns based merely on a “not needed/ wanted/ change of mind” basis. We may accept a return for a further selection at our discretion. We may also accept a product return where a higher spec re selection is performed.