Shipment

We despatch nationally everyday (Australia wide mail order specialists).

Please note that we do not take international orders via our automated online purchasing system. Please contact us via email for all international enquiries

Delivery Timeframe

All deliveries are despatched directly to you within 24 hours of receival.

If we are unable to fulfill your order, we will notify you directly within two (2) business days.

If you have a concern with the product you have received please call us or email with full details and we will review within 24 hours.

Refund Policy

We are happy to refund for goods that we have incorrectly shipped. However, we do not refund merely if you change your mind or purchase an incorrect product.

Privacy Policy

All customer information is used solely internally within Astronomy Alive to support your purchase. We do NOT on sell or on supply your personal information to any third party under any circumstances.

Astronomy Alive is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on/ sell/ swap any of your personal details with anyone. We use this information to identify your orders and support you with a delivery only. Astronomy Alive uses industry standard internet cookies to enable you to browse our webpage and purchase from our company. All cookies sent to your computer from Astronomy Alive only last whilst you are browsing our webpage and purchasing from us. We do not store cookies on your computer. Whenever you use our website our web server identifies your web address in order for it to enable you to browse our webpage, again this is standard internet process. Your unique network address is called your "IP" address which identifies your PC, and also identifies your general geographical location only. We do not keep a store of your IP address detail other than at time of purchase where your details support your purchase transaction, per standard internet on-line purchasing process. As an example your IP address will only be stored after you have proceeded to make a purchase from us, plus assist us to process your order and support you with product supply.

Security Policy

All credit card transactions are secured using a 128 Bit Secure Socket Layer (SSL) Encryption process.

When purchasing from Astronomy Alive your financial details are passed through a Secure server using the latest 128- Bit SSL (Secure Sockets Layer) encryption technology. 128- Bit SSL encryption is approximated to take a minimum of 1 trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy please contact us via our email link at the top of this page.